Australia · fixed-scope diagnostic

Australia CRM + AI Automation Diagnostic Package

For Australian SMEs, clinics, consultancies, education teams and local-service operators losing enquiries between website forms, missed calls, booking links, webchat, email and CRM follow-up.

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Indicative starting point: AUD 2,500. Final scope, billing entity, tax treatment and delivery terms require a written proposal before payment or implementation.

Commercial wedge: a buyer-safe diagnostic that clarifies the operating layer before CRM migration, chatbot purchase, agency retainer or custom AI workflow spend.

Truth boundary: AICS does not claim a real Australian client, lead increase, appointment lift, ranking, revenue result, ROI result, compliance result, Privacy Act legal opinion or APP compliance outcome from this page.

Diagnostic scope

1. Enquiry-source inventory

Map website forms, missed calls, booking links, webchat, email, ads, Google Business Profile, social DMs and referral messages into one owner-readable queue.

2. Response-SLA ownership

Identify who must respond, when follow-up is late, what should be escalated to a human and what can be safely templated.

3. CRM evidence fields

Define minimum fields for source, status, consent, next action, owner, ageing, blocker and closure reason before automation is added.

4. AI automation boundary

Separate safe reminders and routing from price promises, regulated advice, identity issues, complaints, refunds and sensitive personal information.

Outputs

  • Redacted enquiry-source and follow-up leakage map.
  • Owner-ready CRM field checklist and dashboard wireframe.
  • APP-aware operational prompt questions for qualified owner review.
  • Unsafe-claim stop list covering legal, privacy, compliance, lead, appointment, revenue, ranking and ROI claims.
  • Next-step recommendation: clean CRM, workflow automation, AI receptionist/chatbot, agency handoff or no-build fix.

Safe first step

Do not send passwords, tokens, secrets, customer identifiers, regulated records, payment data, production exports or confidential legal/compliance files for the first review.

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Claim boundaries

This is buyer education and diagnostic scoping only. It is not legal advice, privacy advice, compliance advice, telecom advice, tax advice, financial advice or sales advice. It is not a customer case study, testimonial, benchmark, platform partnership, certification, audit, assurance report or proof of leads, appointments, conversion, revenue, ROI, ranking, ad performance, customer outcomes, Privacy Act compliance or APP compliance.

FAQ

Who is this for?

Owners who can see enquiry activity but cannot see accountable follow-up, closure reason, consent state or automation-safe boundaries.

What should buyers read next?

Read the Australia AI automation vs CRM, chatbot and agency comparison and fixed-scope diagnostics.

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